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   iGen Testing

       Professional Covid-19 Testing

Frequently Asked Questions

Professional Service

We pride ourselves on providing a professional service, we ensure all our staff have the correct personal protective equipment and use accredited laboratories with approved testing reagents for RT-PCR

What Tests Do You Offer?

At the moment we offer a full range of PCR Home Tests. This includes the PCR Test Only, PCR Fit to Fly and PCR Test to Release. The PCR Day 2 & 8 tests will be coming soon. These all offer you the ability to obtain a gold standard antigen test for SARS-CoV-2 in the comfort of your own home with professional laboratory testing. We plan to offer Lateral Flow and Antibody Home Testing soon so check back for updates.

How Do I Book My Test?

To book your test simply go to Book Online where you can select the type of PCR test you require, choose a delivery time and day that suits you and book for multiple people at once. You will receive a confirmation email and QR code, which you must keep with you and present to our courier.

How Much Does It Cost?

The tests cost £105 for a PCR Test Only, £139 for a PCR Fit to Fly, £105 for a PCR Test to Release, £78 for a Day 2 Test and £156 for a Day 2 & 8 Test. A Green Travel Pack, which includes a PCR Fit to Fly is available for £189 and an Amber Travel Pack, which also includes a PCR Fit to Fly is available for £265. A PCR Test to Release can be added to either of these for £95. A combination PCR Test to Release and Day 2 Test is available for £183 and a Test to Release and Day 2 & 8 test is available for £251, which also saves £10 on the PCR Test to Release. These all include laboratory analysis and free home delivery. The PCR Fit to Fly also includes a Fit to Fly certificate, whereas the PCR Test to Release includes a Test to Release Certificate.

What is a PCR Test?

A PCR test amplifies the viral RNA, specifically the viral N gene of the SARS-CoV-2 virus. PCR stands for Polymerase Chain Reaction and is used by the NHS as the gold standard of antigen detection to determine active infection and therefore cases of Covid-19 disease.

Do You Offer Fit to Fly?

Yes. When you buy a PCR Fit to Fly Home Test you will receive a Fit to Fly certificate, which, if you test negative can be presented to your airline and which will permit you to fly. You should still check the specific requirements of your airline and the country to which you are travelling.

You should also make sure you order your test in the specific time window that is allowed by the receiving country and your airline to make sure that it is accepted. Please note our tests can take up to 24 hours to get the results.

Do You Offer Test to Release?

Yes. The test to release scheme is only applicable to non red list countries. If you enter from a non red list country then you may shorten your 10 day quarantine by taking an optional PCR test on day 5 of your quarantine.  This will allow you to release yourself from quarantine after 5 days if the result is negative.

You must still, however, conduct your day 2 and day 8 government PCR test whether or not you are able to release from quarantine by taking your optional private test on day 5.

Will Your Test Detect New Strains?

Yes. Our tests amplify regions of the Viral RNA that are highly conserved and as such are less mutable. Therefore the detection process tests for sequence common to the conventional SARS-CoV-2 virus and new strains.

Are You A Government Approved Test Provider?

We have submitted our application for UKAS registration for ISO standard 15189.

We also comply with submitting all of our results to Public Health England.

Where Do You Deliver?

We now deliver Nationwide. This is to mainland UK and excludes Ireland. We use DPD Next Day, which provides you with real time tracking information, so that you can be sure your PCR Test is being delivered on time.

 

In order to get your test Next Day please make sure you book by 12pm the day before you intend to receive your PCR Test.

Can I Cancel My Test?

You can cancel your test at any time.  However, you will not be entitled to a refund if you cancel within 48 hours of having booked your test or within 48 hours of your selected test day. This is due to the costs incurred throughout our supply chain.

Can I Book Multiple Tests For A Group?

Yes. You can book for any number of people.  You will have to provide a delivery address and the details of each patient requiring a test. If you intend to book for a group of more than 5, please contact us so that we can arrange for multiple tests to be sent out. You can also receive a 5% discount on more than 5 tests.

I am an Employer Do You Provide Tests For Businesses?

Yes. We can organise corporate and occupational testing for your business. Please contact us and we can arrange to deliver tests to your workplace that will allow you to test your employees at once and get fast turnaround times, so that you can have peace of mind that your workplace is covered.

What if I Test Positive?

If you test positive you should self quarantine along with the government guidelines and we will report your results to NHS Test and Trace along with Public Health England.

I have Not Received My Booking Confirmation or QR Code?

If you have not received your booking confirmation within 15 minutes of booking your test please use the Contact Us form under Contact whereby we will check your booking and resend you your confirmation details if necessary or you can call us on 0333 557 1106.

When Do I Get My Results?

Your results with typically be emailed to you within 24 Hrs of receipt at our laboratory. If taking a PCR Fit to Fly test (with the intention of using it to fly) you should book your test to be at least 48 Hours before you fly to ensure that your results are with you in time for you flight.

What is a Lateral Flow Test?

A lateral flow test is an antigen test that detects the presence of the viral antigen by seeing if it binds to antibody specific for the viral antigen. These tests are easily administered and can be self-administered and produce results quickly, usually within 30 minutes. They are relatively inexpensive, however may not be as accurate as a PCR test. We are looking to offer this test soon.

What is a Home Test Antibody Kit?

A Home test Antibody Kit is designed to be used by the patient at home to detect the presence of antibodies to Covid-19 that you may have developed in response to an infection. It does not test for an active coronavirus infection, but tells you if you have had it. It uses a process called ELISA to see if you have built up IgM and IgG immunoglobulins (antibodies) generated specifically against the Covid-19 antigen. We are looking to offer this test soon.

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